Refund Policy

  • Refund Eligibility: Refunds are only granted if an item breaks while in use within 2 weeks of purchase. We do not provide refunds for items that have been used or that have been misused in any way.

  • No refunds for worn jewellery: Refunds will not be accepted for any jewellery, regardless of whether the package has been opened or not, as we cannot verify if the item has been used.

  • Hygiene Policy for Earrings: Due to strict hygiene standards, we are unable to accept returns or issue refunds for earrings. This policy is in place to ensure the safety and well-being of all our customers.

  • Replacement Items: In the event that an item breaks while in use, we offer the option to send you a replacement item. Please contact our customer service team to arrange for a replacement.

  • Damage During Delivery: While we take every precaution to ensure your items are packaged securely, we cannot be held liable for any damage that occurs during the delivery process. Unfortunately, damage during transit is beyond our control and may occur due to handling by the postal service. Rest assured, we thoroughly check our items to ensure they are in the best condition before dispatch, including checking for any tarnishing or faults.

  • Postage for Returns: Customers who wish to return items are responsible for covering the cost of return postage. We recommend using a tracked shipping service to ensure the safe return of the items. Please note that original shipping costs are non-refundable. Once we receive the returned items and confirm they meet our return policy criteria, a refund or exchange will be processed.

Incorrect Information:

  • No refunds will be issued if an order is shipped to the wrong address provided by the customer.

  • No refunds will be issued for items that do not meet personal preferences or expectations. We encourage customers to review product details carefully before making a purchase. 

  • We recommend reviewing your order confirmation and tracking information to ensure accuracy.

  • It is the customer's responsibility to ensure all shipping and personal information is correct.
  • TAZ JEWELS will not be responsible for any losses or inconveniences caused by incorrect information.

We appreciate your understanding and cooperation with these policies. Our goal is to provide you with high-quality products and excellent customer service. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.