Shipping Information

We are committed to ensuring that your orders are delivered promptly and securely. Please find below the details of our shipping policy:

National Shipping (UK):

• Tracked 48 Royal Mail Shipping: We use Tracked 48 Royal Mail shipping for all our deliveries. This service provides you with the peace of mind of knowing where your parcel is at all times, thanks to the comprehensive tracking information available.

• Dispatch Days: To ensure timely delivery, we dispatch orders twice a week—every Monday and Wednesday. As a small team of three, all juggling full-time education, we appreciate your understanding and support in keeping things running smoothly!

• Delivery Timeline: Typically, items should arrive within 2 to 5 days after dispatch. However, please note that due to ongoing delays with Royal Mail, delivery may take up to 6 days in some cases.

• If your tracking shows that your order has been delivered, we will consider this as proof of delivery and your order as fulfilled.

• If you believe there is an issue, please contact Royal Mail directly to raise a claim.

• We take false claims very seriously. Any dishonesty will be investigated thoroughly.

International Shipping:

• We cover all customs fees we can at the point of dispatch from the UK.

• However, some countries may apply additional taxes, customs duties, or surcharges once the parcel arrives at your local customs office.

• These fees are outside of our control and vary depending on your country's import regulations.

• Common countries that frequently charge customs/taxes on UK imports include:
  🇺🇸 United States
  🇨🇦 Canada
  🇦🇺 Australia
  🇳🇿 New Zealand
  🇩🇪 Germany
  🇫🇷 France
  🇪🇸 Spain
  🇮🇹 Italy
  🇸🇪 Sweden
  🇳🇴 Norway
  🇧🇷 Brazil
  🇰🇷 South Korea
  🇯🇵 Japan
  🇮🇳 India
  🇿🇦 South Africa

• Customers are responsible for paying any extra fees or taxes required to release the parcel from customs in their country.

• Please check your country's import rules before placing an order if you’re unsure.

• If tracking confirms your order has been delivered, we will treat this as evidence of successful delivery.

• For any delivery disputes, please contact your local postal service or Royal Mail with your tracking details.

• Any attempt to make a false claim will be investigated, as we take fraud seriously.

Shipping Address and Personal Details:

• Customers are responsible for providing accurate shipping addresses and personal details during checkout.

• TAZ JEWELS is not liable for delays, misdeliveries due to incorrect information.

• TAZ JEWELS is not responsible for parcels delivered to the wrong address due to incorrect information provided at checkout. Please ensure all shipping details are accurate before completing your order. Once an item has been dispatched, we rely on postal services for timely and accurate delivery. In the event of a misdelivery, we recommend contacting the carrier directly to resolve the issue.

• Customers should double-check their details before placing an order to avoid issues.

We appreciate your understanding and patience regarding any potential delays and are committed to providing the best possible service for our customers.