Refund policy

• Refund Eligibility: Refunds are only granted if an item breaks while in use within 2 weeks of purchase. We do not provide refunds for items that have not been used or that have been misused in any way.

• Hygiene Policy for Earrings: Due to strict hygiene standards, we are unable to accept returns or issue refunds for earrings. This policy is in place to ensure the safety and well-being of all our customers.

• Replacement Items: In the event that an item breaks while in use, we offer the option to send you a replacement item. Please contact our customer service team to arrange for a replacement.

• Damage During Delivery: While we take every precaution to ensure your items are packaged securely, we cannot be held liable for any damage that occurs during the delivery process. Unfortunately, damage during transit is beyond our control and may occur due to handling by the postal service. Rest assured, we thoroughly check our items to ensure they are in the best condition before dispatch, including checking for any tarnishing or faults.

We appreciate your understanding and cooperation with these policies. Our goal is to provide you with high-quality products and excellent customer service. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.